Frequently Asked Questions
- How do I place an order?
You can place an order by browsing our website and adding the desired items to your cart. After making your selections, proceed to checkout, fill in your shipping information, and choose a payment method.
- Can I cancel or modify my order?
Once an order is confirmed, we cannot cancel or modify it directly in our system. If you need to change your order, please contact customer service as soon as possible. If your order has not yet been shipped, we will do our best to assist you.
- How can I check my order status?
You can log in to your account on our website to view your order history and status. We will also send you order confirmations and shipping information via email.
- How much does shipping cost?
Shipping costs vary depending on your chosen shipping method and delivery address. The system will automatically calculate the shipping cost and display it on the payment page at checkout.
- Do you offer international shipping?
Currently, we only support shipping within the United States. Please check our website for updates if there are any changes.
- What is my return and refund policy?
You can request a refund within 7 days of receiving the goods. For details, please see our Returns and Refunds Policy page.
- How do I request a return or refund?
If you wish to return an item, please contact our customer service team to obtain a Return Authorization Number (RMA). After obtaining authorization, please return the item as requested.
- Can I exchange a purchased item?
If you wish to exchange an item, please follow the return process. After your refund is processed, you can reorder the item you need.
- Is product quality guaranteed?
We are committed to providing high-quality products. If you receive a defective or incorrect item, please contact us promptly, and we will provide a solution.
- How do I contact customer service?
For any assistance or support, please contact us via:
Email: [email protected]
Telephone: (916) 994-2885
We will respond to your inquiry as soon as possible. Thank you for your support and trust in LUXE LADIES WARDROBE LLC!
